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Some gowns are SPECIAL ORDER ie your dress are
ordered in the size (SIZE CHART) and the colour (COLOUR SWATCHES) that you choose. Almost every SPECIAL OCCASION retail dress store (including ours)(In the retail clothing industry, Special Occasion means something you dress up for. Not everyday attire. An item
that you only wear a few times due to the cost and delicate materials.) ie prom, pageant,
bridal, mother of the bride etc has a NO refund/return/exchange/cancellation policy for a couple
of reasons...
Since
your dress is specially ordered in the size and colour that you choose, we cannot return them to the manufacturers. Formal
gowns are a SPECIAL OCCASION item (meaning you will only wear it a few times) and some people would want
to wear the dress once and return it.
You are measuring and choosing your own size. Because
we have no control over whether you are selecting the correct size, no refunds/returns/exchanges will be accepted for ordering
the incorrect size. PLEASE MEASURE carefully. SIZE CHART are located on the size chart page on our site. If you have any questions regarding size, feel free to call
us 02082013332/07733198744. You can read a copy of the instructions for measuring on the size chart page.
This is our policy in our online store, and the same will apply on our retail store once opened.
This is the same policy of most retail online stores that
special order gowns. If any other gown retailer online tells you differently, we advise that you read the fine print regarding
“SPECIAL ORDERS.” We watch our online competition closely and feel some are misleading in their return policy.
Our policy is clear because we value our customers and want you to know everything before you buy.
Inspection: When we receive your dress from the manufacturer, we inspect the dress to be sure it is exactly as ordered
and free from defects. If defects are found, we will contact the manufacturer for a replacement. BEFORE it gets to you!
If a manufacturers defect makes it past our inspection processes, it can be returned
for REPLACEMENT only. If the gown is somehow damaged during shipment, we will get you a replacement shipped with expedited
shipping at our expense. If your item is damaged, please call 02082013332/07733198744 within 24 hours of receiving the item
for a RETURN AUTHORIZATION Number. No items will be accepted by our returns department without a return authorization number.
But most items are not special orders ie you buy the design and colour as
you see it, in this case we will give you 7 days to return the dress if you are not entirely satisfied, in its original
package, unworn, unused, undrycleaned, no smell of perfum, with all the tags in place, in this instance, you can return it
for exchange or store credit or in exceptional cases full refund, the items include the suits, dresses, shoes, but you must
call us to obtain authorisation to do so. If an item is damaged,We will replace the demaged goods with
the same style, and same colour if still available, if that item is not available
you will receive a store credit or in exceptional cases full refund. Cancellation If you would like to cancel an order after the order is placed you must do so within 24 hours. You are required to
send an e-mail stating that you want to cancel your order. After the 24 hours all orders are sent to the processing warehouse
and can not be cancelled. If a delivery is refused by the customer a 35% restocking fee will be taken from your refund for
refused packages. Availability of Goods All items on our website are subject to availability and are not guaranteed to be in stock when
your order is placed. The time frame is clearly indicated on every page on the website If
by chance an item is not in stock when you place your order you will be notified by e-mail ASAP and you will have the opportunity
to have a special order. If you just want to see if the item is available without actually purchasing, we ask that
you send us a e-mail to sales@linkboutique.co.uk Alternatively, go ahead and place your order for the dress you want. If it is not available, we will notify
you when the dress will be available, if you decide to accept the new delivery date, we will then go ahead and place the order
for you. If you do not wish to accept the new date, we will then refund you fully or you may choose another
style that is available.
You are measuring and choosing your own size. Because we have
no control over whether you are selecting the correct size, no refunds/returns/exchanges will be accepted for ordering the
incorrect size. PLEASE MEASURE carefully. SIZE CHART are located on the size chart page on our site. If you have any questions regarding size, feel free to call
us 02082013332/07733198744. You can read a copy of the instructions for measuring on the size chart page.
This is our policy in our online store, and the same will apply on our retail store once opened.
This is the same policy of most retail online stores that
special order gowns. If any other gown retailer online tells you differently, we advise that you read the fine print regarding
“SPECIAL ORDERS.” We watch our online competition closely and feel some are misleading in their return policy.
Our policy is clear because we value our customers and want you to know everything before you buy.
Inspection: When we receive your dress from the manufacturer, we inspect the dress to be sure it is exactly as ordered
and free from defects. If defects are found, we will contact the manufacturer for a replacement. BEFORE it gets to you!
If a manufacturers defect makes it past our inspection processes, it can be returned
for REPLACEMENT only. If the gown is somehow damaged during shipment, we will get you a replacement shipped with expedited
shipping at our expense. If your item is damaged, please call 02082013332/07733198744 within 24 hours of receiving the item
for a RETURN AUTHORIZATION Number. No items will be accepted by our returns department without a return authorization number.
But most items are not special orders ie you buy the design and colour as
you see it, in this case we will give you 7 days to return the dress if you are not entirely satisfied, in its original
package, unworn, unused, undrycleaned, no smell of perfum, with all the tags in place, in this instance, you can return it
for exchange or store credit or in exceptional cases full refund, the items include the suits, dresses, shoes, but you must
call us to obtain authorisation to do so. If an item is damaged,We will replace the demaged goods with
the same style, and same colour if still available, if that item is not available
you will receive a store credit or in exceptional cases full refund. Cancellation If you would like to cancel an order after the order is placed you must do so within 24 hours. You are required to
send an e-mail stating that you want to cancel your order. After the 24 hours all orders are sent to the processing warehouse
and can not be cancelled. If a delivery is refused by the customer a 35% restocking fee will be taken from your refund for
refused packages. Availability of Goods All items on our website are subject to availability and are not guaranteed to be in stock when
your order is placed. The time frame is clearly indicated on every page on the website If
by chance an item is not in stock when you place your order you will be notified by e-mail ASAP and you will have the opportunity
to have a special order. If you just want to see if the item is available without actually purchasing, we ask that
you send us a e-mail to sales@linkboutique.co.uk Alternatively, go ahead and place your order for the dress you want. If it is not available, we will notify
you when the dress will be available, if you decide to accept the new delivery date, we will then go ahead and place the order
for you. If you do not wish to accept the new date, we will then refund you fully or you may choose another
style that is available. Often,
with certain popular styles, sizes, or colors, there may be delays in shipping of between 1-10 weeks. This is why the wear date is so important.
Please notify us of your wear date via email or by phone. Dresses that are in stock are delivered within 14 days.
International Shipping We do ship
worldwide. After an order is placed on our website for an international customer, we will calculate shipping price and then
either telephone you or email you (please provide a telephone number and email address) with the shpping charges and then
charge your card for the shipping charges, as we cannot guarantee how much shipping will cost, until it is calculated.
You can also pay us via Western Union email us for details to use. or via www.paypal.com via our website It is very easy to use and very secured. Import Duty/taxes charges in your county are your responsibility.
International Shipping We do ship worldwide. After an order is placed on our website for an international customer, we will calculate shipping
price and then either telephone you or email you (please provide a telephone number and email address) with the shpping charges
and then charge your card for the shipping charges, as we cannot guarantee how much shipping will cost, until it is calculated.
You can also pay us via Western Union email us for details to use. or via www.paypal.com via our website It is very easy to use and very secured. Import Duty/taxes charges in your county are your responsibility.
USA CUSTOMERS - We have different price for USA so do send us
an email, and we will send you a link via google checkout to enable you to pay for your order. Group Orders We give discounts for orders over 4 pcs. We also have choirs/bridal discount packages too. On checkout, the
computer will calculate the discount for you. If
you just want to see if the item is available without actually purchasing, we ask that you send us an e-mail to sales@linkboutique.co.uk or telephone: 02082013332, 08704 329 379 or Mobile: 07733 198
744 SHOP Group Orders We give discounts for orders over 4 pcs. We also have choirs/bridal discount packages too. On checkout, the
computer will calculate the discount for you. If
you just want to see if the item is available without actually purchasing, we ask that you send us an e-mail to sales@linkboutique.co.uk or telephone: 02082013332, 08704 329 379 or Mobile: 07733 198
744 SHOP We do not have a shop at the moment, we hope
to open one shortly. DRESS
HIRE Dresses
can be hired, with a deposit of between £100.00 - £150.00 depending on the dress and the hire amount of
£70 - £100.00 also depending on the dress. Dresses must be returned within 5 days of hiring otherwise
charges will be incured. Example: if you hire a dress on a Monday, which will be despatched the same Monday and you
receive it by Wednesday, we hope to get it back by Monday next. Do not dryclean it, this is included in the hire amount. We can only hire what we have
available on the DRESS HIRE section, of this website, any other dresses outside the hire section is for purchase only. We
will hold the deposit fee of betweesn £100-£150 on your card and then release it when you return the
dress. But will charge the hiring fee of between £70-£100 depending on the dress style on the card immediately. We will hold the deposit fee of betweesn £100-£150 on
your card and then release it when you return the dress. But will charge the hiring fee of between £70-£100
depending on the dress style on the card immediately.We expect the dress to be returned as received, in good condition, not torn etc. Please return the dress via a trackable courier
service. If the dress is not suitable, you must return it the same day you received it - this will be tracked! Catalogues
We do not currently have a printed catalogue to distribute. Our entire inventory is on our website.
We do not print catalogues to keep our overhead as low as possible so that we can bring you the lowest price. We do not currently have a printed catalogue to distribute. Our entire inventory is on our website. We do not
print catalogues to keep our overhead as low as possible so that we can bring you the lowest price. How Safe is your ordering. How Safe is your ordering.Our payment gateway is fully functional, but some items on the site are still being updated with the
add to basket. Most items are available to order, just send us an email, and we will immediately make the add to basket facility
available. We only use the most current and up to date security encrypted software
to ensure our customers privacy. We have a security certificate and we guarantee that all of your information is secure
when ordering. When you get to the Checkout page on our website you will notice on the bottom right hand corner of your browser
there should be a padlock, that shows that the site is secure. Also at the top of the browser where the website address is,
you will see the beginning of the web address will begin with https:// instead of http:// and
that ensures the security of the website. We use Paypal, Secpay and Barclays Bank via Romanpay for our payment processing
and Roman Cart supports our shopping basket. You can also do bank transfer, full details are on the checkout of our website.
The three organisation is fully Regulated. Ordering
by Phone We do accept phone orders, for your added security if you do not
feel comfortable ordering online you can call us on 02082013332, 08704 329 379 and mobile 07733 198 744 and we
will take your order by phone and charge your credit/debit card accordingly. If you are local you can come down to us
by appointment only with your payment details. We are hoping to start catalogue/mail orders soon. Website
orders are guaranteed safe and are much faster! Goods will not be put on hold while waiting for payment to be received
by mail, it is best to order over the internet to ensure the item you want is in stock when the payment goes through. Shipping We use UPS/Royalmail/Parcelforce for our shipping and it is trackable online.We do ship internationally,
you will receive a seperate email with shipping costs after we have received your order, after payment of your shipping costs,
the goods will then be delivered to you. For customers in other parts of the world who do not have credit card facilities,
please send us an email with your order, we will give you our bank account details in Africa to credit the account, once the
funds are cleared, then your goods will be delivered to you. For orders within UK, shipping is calculated at check out.
For Europe, USA will need to calculate shipping when your order is ready to be shipped. It all divers from country to country.
You are entirely responsible for any customs charges in your country the goods incur, we do not have power over this. Processing of Orders Orders generally takes 4-14 business days to be processed and shipped out
and in rare cases could take up to 2 - 10weeks at most to process. Since the merchandise is coming from a shipping facility
it all depends when they process the orders. So please allow at the most 7-14 business days for your order. You can always
e-mail us to know the status of your shipping. Shipping is calculated at checkout. MEN The men shoes have a processing time of 30
days to be precise, although some are ready to deliver within 10 days. Jewellery Are usuallly despatched within 1 week. Ladies
Shoes The Touch Ups Shoes are usually despatched within 10 days if
available. But the other shoes have a processing time of 20 days, if available will be despatched immediately. Bags The leather/skin bags have
a processing time of 20-30 days as they are made to a standard. Some of the leather/skin are available for immediate delivery,
please contact us. All other bags ie Swarovski bags are delivered within 7 days. Our Great
lines of Handbags and Accessories are all accented in Swarovski Austrian Crystal, many come with a logo dust bag
and custom box with certificates of authenticity. Always
have your wear date in mind when ordering! THANKS FOR YOUR TIME AND GOD BLESS!
Thanks for visiting our website!
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